All support requests concerning the e-infrastructure resources should go to
This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provides first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.
Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.
Applications and allocation
Applications for computing and storage resources should be sent to firstname.lastname@example.org, as Sigma2 provides support services for all issues related to administration of the national resource allocation.
Writing support requests
Please also look at the page for how to write good support requests on how to report problems in the most effective way for getting help quickly.